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After Twitter went to shit, where else do customers have to go for customer support like this?
Admittedly, I didn’t read the article, but I have seen plenty of other cases woth cloudfare or other big providers where people have only been able to set things right by kicking up a fuss on social media — like that recent one with amazon aws.
This could be weaponized incompetence. “Oh I keep having issues with my computer that interfere with my work, so I can’t work and IT is incompetent and can’t help me, look at all these tickets and how long IT takes. I just can’t get any work done!”