• 0 Posts
  • 107 Comments
Joined 1 year ago
cake
Cake day: August 8th, 2023

help-circle
  • Despite the slurs, Mr Swenson was glad that the hackers had announced their presence so loudly. It would have been much worse, he said, if they had decided to quietly observe his family inside their home. They could’ve peered through his robot’s camera, and listened through the microphone, without him having the slightest clue.

    Who says they didn’t???

    Even if Mr Swenson had used the same username and password on other sites, and if those credentials had been leaked online, that still should not have been enough to access the video feed or to control the robot remotely. These features are supposed to be protected by a four-digit PIN. The PIN code was only checked by the app, rather than by the server or robot.

    I don’t even…






  • The hardware has full functionality from day one. The limitation is in what software you are using.

    Active suspension is not a hardware feature, it’s software collecting data from sensors and by analysing the data being able adjusting the suspension to “optimal performance”. Just because certain hardware can be controlled by software doesn’t mean that you will get whatever software features you like to have.

    BMW would claim that “BMW Smooth Comfortable Cloud Ride Software” is included free of charge with the purchase of a BMW.

    BMW would also claim that they offer “BMW Hyper Advanced AI Premium Sensation Masculine Active Road Experience Pro Suspension” as an optional subscription for alpha males and people with too much money in their pockets.

    The outcome of what you are suggesting will be a slight change in the phrasing of the product offering at the most.

    With access to the keys, the owner can subscribe to the BMW solution, unlock the features in breach of the agreement with BMW by not subscribing or get a software solution for the car from another provider.





  • I’m sorry to be the guy that tried to ruin your party, but “if we collectively…”… How many people are you talking about?

    100, 1000, 10000, 100000 ?

    This is business. We’re talking about someone’s livelihood. Peace on earth is nice but it doesn’t guarantee food on your table.

    Syncing is an alternative as long as it doesn’t mean that a view pays less on Odyssee than on YouTube. If it does, then the creator would not gain anything, just kidding income.

    What is your selling argument for a YouTube creator with 100000 views on average to move to Odyssee?







  • Nice try. But let’s play with the thought that there’s no way we can let a rookie listen in on customer calls and gradually work their way into the role until they have enough experience… What about hiring technicians/professionals that has been working with the products/services for 10 years?

    That would be a way of getting competent customer support people, right?

    And just to clarify my comment that you replied on: The problem today is that most often there’s no career path for the customer support rookies and the pay is so lousy that most people just work customer support until they get something better.

    That’s definitively the correct way to avoid getting experienced people in the customer support.


  • Unpopular opinion and rant: Us, the consumers, brought this on ourselves. Not intentionally but it was a slippery slope.

    No one I know did ever ask the sales representative “does your customer support answer within 5 minutes and will I always reach a representative with att least 10 years of experience, that has the authority to make real decisions?”. No, but we were all very interested about the pricing of the service/product.

    Then these “Please press 1 for…” happened… and no one of us really cared about the change because the service providers offered a much lower price than the ones with customer support representatives with 20 years of experience. Since all of us went for the cheapest provider, the other ones had to cut cost to be able to offer their service on a competitive price level. So then there were no one offering competent support with representatives that knew their shit. And it slowly continued to go downhill…

    So here we are with shitty services, which we pay for, where we all are treated as cattle.

    If people at least started to ask for better customer support there would someone, who wants to climb the corporate ladder, creating a PowerPoint presentation with a real VIP Service Level. Of course it will cost more money, because real people cost money, but we would att least get what we want.

    But no. Consumers will still go for the lowest price.