Bad phrasing. I read your previous comment as demanding an explanation from me for why the author wrote an article about simple design rather than about user testing.
Honestly, I don’t think the article would have been well-served by detouring into user testing. It’s long enough as it is, and again – NN group has written a LOT on the topic.
I’m not really sure why you brought it up in the first place. It seems like ‘beating a dead horse’ territory.
I disagree. I think it’s more helplessness than apathy.
I don’t approve of all the spying, but I don’t “own” any congress critters, so what can I do? I can’t even opt out of the spying by cancelling my Internet plan and smashing my phone – there’s still tracking through CCTV, face recognition, license plate scanners, etc. I’d have to move to some remote middle of nowhere and live as a subsistence farmer – and even on the way there, I’d be thoroughly tracked. There’s no escape, it’s like we’re all in a giant digital cage.